Place, Terms and Time of Delivery
We regret that we are unable to give a specific time of day for delivery. We will do all that we reasonably can to meet the date given for delivery. In the event of our failure to deliver due to unforeseen circumstances beyond our control, we will contact you immediately we become aware of the problem and arrange an alternative delivery date, within one calendar month of the original scheduled date. A refund will only be made if the item cannot be delivered within reasonable time of the original delivery date.
It is our responsibility to ensure that the goods are delivered to the entrance of the premises specified by you. All national courier deliveries will be delivered on a door to door basis ONLY.
Goods may also be collected from our warehouse but we must receive reasonable notice should you wish to do so.
We expect our employees or agents to exercise reasonable standards of care at all times. You will not suffer as a result of their proven neglect, negligence or dishonesty. Please tell us as soon as you can if there are likely to be any problems that may affect your delivery. We will not deliver any goods if access is denied or it is not safely possible. We will not normally remain at a delivery site for more than 30 minutes. If we are not able to deliver the goods in this time due to your fault or something about which you knew but did not tell us 48 hours prior to the scheduled delivery date, you will have to pay the previously agreed delivery charge for the aborted delivery. You may also be liable for reasonable storage charges from the date of an abortive delivery set out at 10 below that arises because of circumstances that were within your control. Where the abortive delivery results from circumstances within your control we will charge you for redelivering the goods at our normal delivery charge for the distance of the delivery. In any event, if delivery is not possible, we will arrange with you, to make a delivery to another address and/or on another date. In most cases the delivery driver will not be able to offer a revised delivery time or date on site because of pre-booking lists. With your assistance we will arrange a new delivery date as soon as possible after the originally abortive attempt, as we want the goods to be in your possession as quickly as possible.
Mainland UK shipping, other destinations will incur a surcharge.
All deliveries must be fully checked before signing and accepting them as being received in good condition. We will not accept any claims after delivery has been made where the customer has not included full details of the issue in the notes section of the POD (proof of delivery). Signing for goods as unchecked is unacceptable and will be treated in the same way as a clean POD. Courier related replacement issues reported after delivery with a clean POD will be chargeable. Any discrepancies or damages regardless of fault need to be reported within 2 working days of delivery, photographic evidence will be required (via email). We do require both a POD confirmation and a written report within the specified time frame for all issues.
If you wish to return within 14 days of receipt please email us firstname.lastname@example.org